1. Definitions
The Seller is the sole proprietor named in section 2. The Buyer is the person who places an order on akulacyber.com. Goods are the products presented on the site. An Order is the Buyer’s request to purchase Goods, placed through the cart and the checkout page.
2. Seller and handling of claims
Seller: ФОП Вітмен Чарльз Едвард, taxpayer registration number (RNOKPP) 2827423353. The activity does not require a licence.
Place of registration: 60-B Frantsuzkyi Boulevard, apartment 171, Odesa, Odesa region, 65062, Ukraine. Office: Kadorr City Mall, 24-B Henuezka Street, office 522, Odesa, 65062, Ukraine.
Email: office@akulacyber.com. Phone: +380 99 764 8874. Telegram: @AkulaCyber. Claims are accepted by email or phone and answered in writing to the Buyer’s email address.
3. Conclusion of the contract
This document is a public offer under articles 633 and 641 of the Civil Code of Ukraine and the Law of Ukraine “On Electronic Commerce”. Product information on the site is an invitation to place orders. Placing an Order by pressing the button that confirms the order or continues to payment is the Buyer’s proposal to conclude a contract; until then the Buyer may change the cart and all entered data.
The contract is concluded when the Seller confirms the Order: for card payment and bank transfer, after the payment is received; for cash on delivery, once the Seller confirms the Order by email or phone. The place of conclusion is Odesa, Ukraine.
4. Prices and taxes
Prices are in hryvnias and include all taxes required by Ukrainian law. The Seller is not a VAT payer; no VAT is charged. The price in force when the Order is placed applies. Delivery is not included in the price: delivery to a Nova Poshta branch, parcel locker or by courier costs 100 UAH.
5. Payment
Payment methods:
- by card on the site through WayForPay (Visa, Mastercard, Apple Pay, Google Pay); the Order ships after payment is received;
- cash on delivery at Nova Poshta (payment control): the Buyer pays for the Goods and delivery on receipt of the parcel; Nova Poshta charges a commission of 2% of the amount + 20 UAH for the money transfer, paid separately;
- bank transfer to the sole proprietor’s account using the details the Seller sends after the Order is placed; the Order ships once the funds arrive.
6. Delivery
Delivery by Nova Poshta to a branch, a parcel locker or by courier to the Buyer’s address; the method is chosen at checkout. Nova Poshta usually delivers in 1 to 3 days. Delivery takes no longer than the 30 days set by law. If the Goods are out of stock, the Seller informs the Buyer at once and refunds the amount paid.
7. Warranty and service
The warranty on GL.iNet devices is 24 months from the date of purchase. During the warranty the Buyer has the rights set out in article 8 of the Law of Ukraine “On Consumer Rights Protection”:
- free repair of defects within 14 days of the claim;
- a proportionate price reduction;
- reimbursement of the cost of repairing defects;
- for a material defect caused by the manufacturer or the seller, replacement of the Goods or termination of the contract with a refund.
Claims are considered on presentation of proof of purchase. The warranty does not cover damage from improper use, liquid ingress, unauthorised repair or normal wear. Warranty service is provided by the Seller in Ukraine.
8. Withdrawal and returns
The Buyer may terminate the contract by notifying the Seller within 14 days of receiving the Goods, provided the Goods are unchanged and complete. Returns are sent by Nova Poshta at the Buyer’s expense to the branch and phone number given on the warranty and returns page.
Refunds go to the same payment method or to the Buyer’s bank account within 3 working days after the Goods are checked, and no later than the 7 days set by law.
9. Personal data
The Buyer’s personal data is processed under the Privacy policy, linked at the bottom of every page of the site.
10. Liability and disputes
These terms are governed by the law of Ukraine. Disputes are settled by negotiation and, failing agreement, by the courts of Ukraine.
11. Changes
Version of 6 November 2026. Changes take effect on publication on the site; an Order is governed by the version in force when it was placed.