The seller is ФОП Вітмен Чарльз Едвард. The terms on this page follow the Law of Ukraine “On Consumer Rights Protection” (1023-XII) and match sections 7 and 8 of the public offer.
Return and exchange period
Goods of proper quality can be returned or exchanged within 14 days of receipt, not counting the day of receipt (articles 9 and 13 of the law).
Returning and exchanging goods of proper quality
Goods of proper quality can be exchanged for similar goods (article 9, part 1). An order on the site is a distance contract. Under article 13, part 4, you may terminate it and get your money back. Returning the goods also signals termination of the contract.
Returned goods must be of proper quality, namely:
- the goods have not been used;
- their appearance and consumer properties are preserved;
- seals and labels are intact;
- the set is complete, exactly as received.
If similar goods for an exchange are temporarily unavailable, you choose one of these options (article 9, part 2):
- other goods from the range, with the price difference settled;
- termination of the contract and a refund of the price;
- an exchange for similar goods as soon as they are back in stock; we notify you on the day they arrive.
The buyer pays to send back goods of proper quality, at Nova Poshta’s rates. We refund the price of the goods as paid (article 9, part 3).
Warranty and defective goods
The warranty on GL.iNet devices is 24 months from the date of purchase.
If a defect appears during the warranty, you have the right to demand (article 8, part 1):
- free repair of the defect within a reasonable time: within 14 days of the claim or another agreed time (article 8, part 9);
- a proportionate price reduction;
- reimbursement of your cost of repairing the defect.
A material defect caused by the manufacturer or the seller, or counterfeit goods, entitle you to choose one of two remedies (article 8, part 1). Where needed, an expert opinion confirms the defect.
- replacement with the same or similar goods from the seller’s stock: at once if in stock; within 14 days if a quality check is needed; within two months of the claim if out of stock (article 8, part 6);
- termination of the contract with a refund on the day of termination or within an agreed time of no more than 7 days (article 8, part 7).
You make one of these claims and, if it is not met, you may make another (article 8, part 3). Claims for goods made outside Ukraine are met at the seller’s expense (article 8, part 13).
After the warranty ends you may demand free repair of a defect caused by the manufacturer. This claim can be made within the service life of the goods or, if none is set, within 10 years (article 8, part 10).
To report a defect, write to office@akulacyber.com or call +380 99 764 8874. You may take part in the quality check in person or through a representative (article 8, part 14).
How to return goods
Tell us about a return or exchange within 14 days: write to office@akulacyber.com or call +380 99 764 8874. Send defective goods to the same address.
1. Pack the goods
Put the goods in the original packaging with every part of the set. Check that the set is exactly as you received it.
2. Send the goods by Nova Poshta
Send the goods to Nova Poshta branch 160 in Odesa, to the recipient phone number +380 99 764 8874. When sending the parcel, decline the return delivery and payment control services.
3. Refund
We refund to the card used for the order, or to your bank account using the details you send us, within 3 working days of receiving and checking the goods, and no later than the 7 days set by law (article 9, part 3; article 8, part 7).